In the continental US, our primary shipping method is UPS. UPS is economical, and packages are insured and tracked. However, we may use the Postal Service at our discretion. This will not affect your shipping cost and you will still be charged the amount that was in your shopping cart at the time of order.

For equipment orders that do not include free shipping or orders weighing more than 199 pounds, you may place your order at checkout and we will contact you afterwards with shipping options and rates.

International shipping, including Canada, is currently not calculated at checkout. You may place your order at checkout and we will contact you afterwards with shipping options and rates. If you have any questions, please email or call our customer service at support@bigceramicstore.com or 888-513-5303. We apologize for any inconvenience this may cause.