Craft Shop

Shipping Policy
In the continental US, our primary shipping method is UPS. UPS is economical, and packages are insured and tracked. However, we may use the Postal Service at our discretion. This will not affect your shipping cost and you will still be charged the amount that was in your shopping cart at the time of order.

For equipment orders that do not include free shipping or orders weighing more than 199 pounds, you may place your order at checkout and we will contact you afterwards with shipping options and rates.

International shipping, including Canada, is currently not calculated at checkout. You may place your order at checkout and we will contact you afterwards with shipping options and rates. If you have any questions, please email or call our customer service at support@bigceramicstore.com or 888-513-5303. We apologize for any inconvenience this may cause.

Most orders are shipped and processed within the same day or 24 hours from the moment we receive them, but definitely not all. If you order pass 3pm PACIFIC, you order will be processed the next business day. Another reason for the delay is that sometimes items are out of stock, and if we expect them soon we will hold the order until they arrive. Otherwise, we will split your shipment free of cost. For orders to Alaska, Hawaii, US territories or outside of the US, we will notify you and hold your order until all items are in stock.

Other items such as kilns are typically custom-made and can take anywhere from one to six weeks for delivery. If you need something by a certain date, please make sure you let us know so we can inform you if this is possible. Type your requested or required delivery date in the comments and we will let you know as soon as possible.

Heavy or fragile items (such as most kilns, wheels, and pug mills, slab rollers, and large quantities of clay or chemicals) ship by truck. In many cases, free shipping is included. If shipping is not included, you can email us for a quote, or submit your order and we will email you a quote for your approval.

When free shipping is offered, it applies to most destinations in the continental US. It does not include HI, AK or US territories, or any International destinations. It also does not include some remote areas in the continental US. If you're curious about the location where you live, please email and ask us about it. (Note: It is very unusual for an address in the continental US to not be covered by the free shipping. Manhattan and islands that can only be reached by boat or airplane are the most common).

Undeliverable or Returned Packages:Please check your address carefully. If a package shipped to you is not deliverable at the address you provided, you will be charged a $9.95 re-addressing fee. That assumes they are able to correct the address and deliver the package. If the address cannot be corrected and the package is returned to us, you will be charged for both the original shipping cost, and the return shipping cost. PLEASE double-check the addresses you provide when ordering. For truck shipments, similar rules apply, but at possibly higher cost, as it varies from carrier to carrier.

Alaska and Hawaii Customers:We can ship your items by USPS Priority Mail. Please request it in the comments when you check out, and we will let you know the options and rates. We will use flat rate boxes whenever possible.

Refusing a kiln or equipment shipment will also incur a 20% restocking fee, plus all additional related fees resulting from the refusal to receive a confirmed equipment/kiln order.

Kiln Orders

All non-120 volt kiln orders will be confirmed prior to shipment. This is to assure you ordered the options and features you wanted, in particular the voltage and phase. Most kilns are built to order, non-cancelable, and non-returnable. If you need to cancel your kiln order after we submit it to the manufacturer, and before it ships, it may be possible to cancel for a cancellation/restocking fee. This is dependent on the policies of the manufacturer and the costs that we have incurred, and will be handled on a case by case basis. However, if you do not cancel your order before we submit the order to the manufacturer, you will incur a 20% restocking fee. In no case will the cancellation fee be less than 20%. Most kilns are custom made and take 2-6 weeks plus transit time. Smaller kilns usually take less than larger kilns. If you need a kiln faster, please ask us what we have in stock. Or sometimes we can have kilns rush built so you can get it by a certain date.

When you purchase a non 120v kiln, or most items that ship by truck, you will receive an email from us with questions about your delivery and any questions about product options. Here are our instruction on receiving kilns. Please read these when ordering and refer to these when your kiln is being delivered.

International Orders

Please Note: International shipping, including Canada, is currently not calculated at checkout. You may place your order at checkout and we will contact you afterwards with shipping options and rates. If you have any questions, please email or call our customer service at support@bigceramicstore.com or 888-513-5303. We apologize for any inconvenience this may cause.

Canada: We offer the UPS e-Tailer Brokerage Program (eBP) to Canadian customers. The eBP offers a flat brokerage rate of $10.00. To qualify shipments must be less than $200 (Canadian value), and must be shipped via the Standard method (Ground to Canada) for non-commercial end (or residential) use.

The official description of the eBP from UPS:

“Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.”

We also offer the Worldwide Expedited method to Canada. Customs brokerage fees are waived; however, your order will be subject to duties and other taxes of goods. The delivery commitment is two days.

We ship heavy items such as kilns, pug mills, and slab rollers to Canada. You may place your order at checkout and we will contact you afterwards with shipping options and rates. Customers with these orders that do not ship via UPS are required to have their own customs broker. We are not responsible for fees associated with international shipping. We recommend using Pacific Customs Brokers for one time freight shipments to Canada.

Free Shipping, where offered, is not applicable to Canada. We will apply a credit equal to free shipping in the US and send you the difference for your approval.

Rest of World: We ship internationally to more than 220 countries and territories via UPS Worldwide Expedited. Customs brokerage fees are waived; however, your order will be subject to duties and other taxes of goods. The delivery commitment is two to six days.

We ship heavy items such as kilns, pug mills and slab rollers internationally via UPS Freight or to a freight forwarder anywhere in the continental US. You may place your order at checkout and we will contact you afterwards with shipping options and rates.

If you choose to use a freight forwarder, you will be responsible for arranging shipping from the freight forwarder to your destination.